DTZ 2026 Mock Exam

Support

Help with practice, audio, AI feedback and Store-verified Premium.

Email support

support@smartpreplabs.comInclude device platform, app version and a short description. Never send a password, Store password, API key or full payment-card number.

Audio or recording

Check microphone permission, silent mode and audio output. Finish or cancel any active playback before recording. If a one-play Listening item is interrupted, use the retry state shown by the app; completed audio cannot be replayed in the mock flow.

Premium or Restore

Confirm you use the same Apple or Google Store account that made the purchase, then choose Restore purchases. Premium appears only after server verification. For billing or refund questions, include the Store name and exact order ID; do not send payment-card details.

Progress after reinstalling

The app has no learner account and does not synchronize learning progress. Uninstalling removes local progress. Premium can still be restored through the same Store account from Profile → Restore purchases.

AI feedback

A usable writing response or complete five-action speaking session is required. Retry transient errors from the task or History. AI feedback is non-official and can contain mistakes.

Independent-app notice

For official DTZ registration, document, exam-centre, deadline or certificate questions, contact the competent authority or examination centre. SmartPrep Labs cannot issue an official decision.