1. Introduction
SmartPrep Labs LLP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications and services.
2. Information We Collect
We may collect the following types of information:
- Account Information: Email address, name, and profile information when you create an account
- Usage Data: Information about how you use our apps, including practice sessions, scores, and progress
- Audio Recordings: Voice recordings made during speaking practice sessions (stored locally or with your consent)
- Device Information: Device type, operating system, and unique device identifiers
- Payment Information: Processed securely through Google Play or Apple App Store
3. How We Use Your Information
We use the collected information to:
- Provide and improve our exam preparation services
- Analyze your performance and provide personalized feedback
- Process subscriptions and in-app purchases
- Send important updates about our services
- Respond to your inquiries and support requests
- Improve our AI models and service quality
4. Data Storage and Security
Your data is stored securely using industry-standard encryption. We use Firebase and Google Cloud services for data storage, which comply with international security standards. Audio recordings can be stored locally on your device or in the cloud based on your preferences.
5. Third-Party Services
Our apps may use third-party services that collect information:
- Google Firebase: Authentication, database, and analytics
- OpenAI: AI-powered feedback and analysis
- Google AdMob: Advertising (in free version)
- RevenueCat: Subscription management
6. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt-out of marketing communications
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You can request account deletion at any time, and we will delete your data within 30 days.
8. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: support@smartpreplabs.com
Company: SmartPrep Labs LLP
Uralsk, West Kazakhstan Region, Kazakhstan
BIN: 251240026638