Account Deletion
Effective date: July 16, 2026
In TEF Canada Mock Exam, open Settings, choose Delete account, review the consequences, and confirm the request. This is the fastest deletion path and does not require contacting customer support. Requests are normally completed within seven days.
Subscriptions
Deleting your app account does not automatically cancel an App Store or Google Play subscription. Cancel an active subscription in the applicable store to prevent future renewals. Account deletion can still be requested immediately.
What Is Deleted
- Firebase account used by this app.
- Account-linked profile and entitlement mapping data.
- User-owned cloud evidence files under the app storage path, such as speaking recordings.
- Cloud-stored learning data linked to the deleted user account where technically available.
- Local app data on the device after the app account is removed or the app is deleted.
What May Be Retained
We may retain limited operational records required for security, fraud prevention, legal compliance, subscription records, or aggregate analytics that no longer identify the deleted account.
If You Cannot Access the App
Email us from the email address connected to your account and include the app name "TEF Canada Mock Exam".
Contact
Email: support@smartpreplabs.com